Note: The job is a remote job and is open to candidates in USA. Acrisure is a global Fintech leader that offers a variety of financial products and services. They are seeking a Service Team CSR Representative to deliver exceptional service to Broker partners by supporting them across various tasks, ensuring high productivity and technical accuracy.
Responsibilities
- Respond to broker inquiries via phone, email, and occasionally in person
- Complete underwriting tasks for all carriers
- Review and process enrollment documentation
- Perform accurate and timely data entry
- Maintain a high level of precision and attention to detail
- Provide support to brokers through phone, email, chat, and in-person communication
- Assist with quoting for new and renewing business
- Offer both pre-sale and post-sale support
- Help facilitate the claims process
- Assist in resolving billing issues
- Manage personal work queue, email inbox, shared queues, and follow-up tasks
- Take on additional responsibilities as needed
Skills
- Strong verbal and written communication skills
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
- Ability to meet productivity standards while performing essential job duties, consistent with ADA, FMLA, and applicable laws
- Maintain regular and punctual attendance in line with company policy and federal/state standards
- Must be able to speak clearly, listen actively, and communicate effectively both verbally and in writing
- Ability to remain in a stationary position (sitting or standing) for approximately 75% of the workday
- Occasionally move about the office to access files, office equipment, etc
Company Overview
- Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management. It was founded in 2005, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 10001+ employees. Its website is http://acrisure.com.