Phoenix American Companies is a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs. They are seeking a professional and dedicated Customer Service Representative to deliver high standards of service and maintain customer satisfaction.
Responsibilities
- Respond to inquiries regarding extended warranty products and GAP coverage in a courteous, accurate, and timely manner
- Provide administrative and customer service assistance to the auditing and claims teams
- Initiate and process GAP claims in accordance with company guidelines
- Perform data entry for newly issued contracts and ensure accuracy of entered information
- Offer general support to all operational functions within the Customer Service Department
- Participate in special assignments or projects as directed
- Collaborate with other departments when additional support is required
- Complete any additional duties assigned by management
Skills
- A minimum of one year of experience in an inbound call center or a related customer service environment is preferred
- Excellent verbal communication skills and professional telephone etiquette
- Ability to assess customer needs and provide clear, effective solutions
- Proficiency in data entry; prior experience with CRM platforms is preferred
- Strong attention to detail, with proven organizational capabilities
- Bilingual proficiency in English and Spanish is preferred
- High school diploma
- All new hires are required to complete in-office training during the initial onboarding period
Benefits
- Competitive compensation
- Rich benefit plan offerings
- Opportunities for advancement
- Supportive work environment
Company Overview
- Established in 1985, Phoenix Extended Care, Inc. It was founded in 1985, and is headquartered in Miami, Florida, US, with a workforce of 51-200 employees. Its website is https://www.phoenixec.com.