Job Description:
• Partner with customers to define clear sustainability goals and success metrics
• Build structured, actionable execution plans using Worldly tools and solutions
• Drive implementation of customer programs, ensuring progress against defined milestones
• Take a holistic view of customer programs, connecting multiple tools, workflows, and stakeholders
• Identify gaps, risks, and opportunities, and proactively adjust plans to ensure success
• Manage a portfolio of customers, ensuring strong engagement, retention, and satisfaction
• Act as the primary implementation point of contact, coordinating across internal teams to support customer needs
• Monitor performance against KPIs and provide ongoing guidance to improve outcomes
• Lead onboarding and adoption efforts, ensuring customers are set up for long-term success
• Understand customer sustainability priorities (e.g., carbon, water, compliance, social impact)
• Recommend relevant Worldly tools and approaches to support those priorities
• Translate sustainability data and insights into clear next steps for customers
• Partner with Sales/Growth to support solution alignment for new and expanding customers
• Provide feedback to Product teams based on customer needs and implementation challenges
• Contribute to evolving Customer Success programs, playbooks, and best practices
Requirements:
• 4 to 7 years of experience in customer success, program management, consulting, or sustainability roles
• Proven experience building or executing programs (not just advising on them)
• Strong ability to translate high-level goals into structured, actionable plans
• Experience managing multiple stakeholders and driving projects forward
• Excellent communication and relationship management skills
• Comfort operating in fast-paced, evolving environments
• Experience at a boutique consultancy or in-house at a brand (e.g., sustainability, ESG, or supply chain roles) (optional)
• Familiarity with sustainability frameworks (e.g., CSRD, GHG Protocol) (optional)
• Experience with tools like the Higg Index or similar platforms (optional)
• Background in consumer goods, apparel, or retail industries (optional)
• Experience working in a remote, global environment (optional)
Benefits:
• Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly.
• Company-sponsored 401k with up to 4% match.
• Incentive Stock Options
• 100% Parental Paid Leave
• Unlimited PTO
• 13 company holidays
• Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.
• Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays.
• Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
• We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.