WCB Division Tech Support (Information Systems Specialist 3)

Initial Posting Date: 11/12/2024 Application Deadline: 11/26/2024 Agency: Department of Consumer & Business Services Salary Range: $4,368 - $6,601 Position Type: Employee Position Title: WCB Division Tech Support (Information Systems Specialist 3) Job Description: Our mission... To protect and serve Oregon's consumers and workers while supporting a positive business climate. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is with the Workers' Compensation Board (WCB). WCB provides timely and impartial resolution of disputes arising under the Workers' Compensation Law and Oregon Safe Employment Act. This position is represented by the Service Employees International Union (SEIU). Recruitment Timeline: *These dates are approximate and are subject to change.* Recruitment closes: November 25, 2024 1st round interviews: week of December 2, 2024 2nd round interviews: week of December 16, 2024 Anticipated start date: January 15, 2025 What? in it for you: Rewarding work in a productive and creative environment Colleagues who are passionate about public service Work/life balance, 11 paid holidays a year, and a competitive benefits package Advancement and learning opportunities that will help grow your career with the State of Oregon Possible eligibility for the Public Service Loan Forgiveness Program This position is eligible for hybrid remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required. Here? what you will do: As WCB Division Tech Support, you will be responsible for support and assistance to the agency? Information Technology programs. Duties include: Addressing, analyzing and providing solutions for common and recurring issues of WCB staff, such as remote access to the agency network, application and software errors, and maintenance of hardware computer equipment and phone systems Building and rebuilding desktop and laptop computers Maintaining inventory lists and spreadsheets Scheduling software updates and system upgrades Regular and frequent contact with agency staff to provide computer system support, troubleshooting, and scheduling of regular maintenance Providing direct support to the agency? Hearings Division, including the hardware and software recording system, dictation system, and maintenance and support for in-office and travel equipment For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here. Here? what you need to qualify: Minimum Qualifications: Two (2) years of information systems experience in IT-related customer service and troubleshooting hardware and software issues in a work environment OR An associate degree in Computer Science, Information Technology, or related field OR Completion of a two (2) year accredited vocational training program in information technology or related field Requested Skills: Knowledge of personal computer concepts, capabilities, and components Skill in diagnosing and devising solutions to system hardware/software problems Skill in network management. Experience with multiple software applications. Experience creating interactive forms and templates. Multi-line telephone system administration. Web coding experience and design Application information: A resume and cover letter are required for this job posting. Please attach them in the ?esume / Cover Letter?ection of the application. Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered. You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process. Additional information: Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range. The successful candidate must have a valid driver's license and a satisfactory driving record. Before an offer of employment, DCBS may request that you provide an official driving record. This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans?reference please be sure to check your Workday account for pending tasks or actions under your ?y Applications?ection. We hire preferred workers! For more information, please visit our website: Preferred Worker Program. The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States. Helpful links and contact information: Learn more about DCBS Understanding the State Application Process Help and Support webpage For more information you may contact us by e-mail at [email protected] or by phone at 503-378-3200. DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you?e looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon ?lies with her own wings.?Apply!