Responsibilities
· Develop and deliver advanced data reporting and analytics solutions to support operational decision-making.
· Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability.
· Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices.
· Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics.
· Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI.
· Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities.
· Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making.
· Document processes, share knowledge, and mentor team members to raise the overall capability of the team.
· Ensure deliverables meet quality standards and align with business objectives.
· Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders.
· Actively contribute ideas for automation, innovation, and process improvement.
Qualifications
· Minimum 5 years of professional experience in analytics, operations consulting, or related roles.
· Proven expertise in Power BI (DAX, Power Query, data modeling).
· Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions.
· Proficiency in Python for data manipulation, automation, and API integration.
· Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage.
· Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI.
· Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools.
· Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
· Excellent communication skills, both written and verbal.
· Strong collaboration and stakeholder management skills