Job Overview: We're seeking a highly skilled and passionate Application Support Engineer to join our Software Support division. As a key member of our team, you will provide top-notch technical support to our global customers, troubleshooting complex issues, and ensuring seamless production environments. If you thrive in a fast-paced, dynamic environment and are eager to take on new challenges, we want to hear from you! Key Responsibilities: Lead complex troubleshooting and incident resolutions, collaborating with customers and internal teams to deliver exceptional service Develop and maintain strong relationships with business partners to identify areas for improvement and provide tailored support Communicate effectively with stakeholders, ensuring timely updates and issue resolution Triage and document root causes, working through the software development lifecycle (SDLC) to resolve issues Collaborate with engineering teams, performing QA functions, and developing reports using SQL Server Reporting Services (SSRS) and Logi What We Offer: Competitive salary and benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and tuition reimbursement Flexible work schedules, volunteer opportunities, and professional development resources A dynamic, team-oriented environment with a company that values innovation and customer satisfaction Requirements: Bachelor's degree in Computer Science, Information Systems, or related field 5+ years of application support experience in a production environment, with expertise in SQL, Oracle, XML, JSON, PL/SQL, and C# Excellent customer service, organizational, and analytical skills, with the ability to work in a fast-paced environment Strong verbal and written communication skills, with experience working in supply chain, WMS, WCS, WES, or other relevant positions (preferred) How to Apply: If you're a motivated and talented individual looking for a new challenge, please apply now . We encourage you to join our team and contribute to our mission of delivering exceptional service and innovative solutions to our customers. Apply for this job