Online Customer Service Associate

Online Customer Service Associate

Tasc is a quickly growing sustainable activewear brand based
in New Orleans looking for a dedicated and personable Online Customer Service Associate. The OCSA is responsible for ensuring that all
customer service questions are answered promptly, with a great attitude, and
for the facilitation and printing of online order picking tickets and returns
management. As part of one of New Orleans? most exciting and fastest growing companies
you will have the opportunity to learn multiple aspects of the apparel business
from one of the leaders in the industry!
This role is a full-time, hourly position with benefits and OT
opportunities.

About You:

As tasc?s Online Customer Service Advocate you are well
organized, comfortable with learning web-based software systems such as Shopify,
NetSuite, ShipStation, and Gorgias, and willing and eager to pick up the phone
and help our loyal customer base. You are
able to troubleshoot and problem solve any issue that arises in the order
fulfillment and shipping processes. For
any complex or difficult situations, you have a seasoned and talented team
working alongside you to assist in your success.

Responsibilities:

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Coordinate printing and distribution of online
pick tickets multiple times daily

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Assist customers via phone and email ticketing
system to make order changes, place orders, and resolve issues

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Check in and complete all online returns

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Answer all inbound phone calls and route to appropriate
team member when necessary

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Assist warehouse picking team with questions on
tickets and orders

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Other duties and responsibilities as assigned
and directed

Requirements:

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Associates degree or higher ? relevant work
experience to be considered as substitute for degree

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A professional and polite attitude and demeanor

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Previous experience in customer service and with
web-based customer service platforms is a plus

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Ability to learn and take constructive direction

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General computer skills