Job Description:
• Prepare mortgage insurance claims on all agencies or investor - acquired properties
• Complete reconciliation of all advances to be included in the claim
• Validate all the necessary supporting documents needed for the claim
• Maintain clear records and reports for management regarding daily production
• Conduct internal department quality control audits of post claim activities
• Identify current trends that would result in additional training measures to be utilized by Supervisors
• Complete internal department quality assurance audit prior to claim submission
• Assist with updating appropriate workstations for claim payments
• Assist with post claim agency/client demands
• Follow up and track payment of filed claims
• Conduct miscellaneous research to complete daily tasks
• Conduct research for post-claim activities such as “missing documents and/or agency inquiries”
• Complete tasks queue and notate internal system accordingly
• All other duties as assigned.
Requirements:
• High School Diploma or equivalent required
• 4 - 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process
• Strong knowledge of foreclosure process and appropriate guidelines
• LPS-MSP (Mortgage Servicing Platform) experience
• Ability to manage time and priorities
• Ability to make sound decisions and resolve issues
• Ability to work independently and effectively meet deadlines
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications, specifically, Excel and Word
• Ability to maintain strict confidentiality.
Benefits:
• We provide the necessary equipment
• Remote work options
• Online/remote training available
• Fitness classes and contests
• Fun seminars and learning activities