At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the beverage industry. As a seasoned National Customer Operations Manager, you'll play a pivotal role in driving business growth, improving operational efficiency, and fostering long-term relationships with our valued customers. If you're passionate about leading cross-functional teams, developing strategic plans, and leveraging data-driven insights to drive business outcomes, we want to hear from you.
**About arenaflex**
arenaflex is a leading beverage industry solutions provider, dedicated to delivering innovative products and services that exceed our customers' expectations. With a portfolio of iconic brands, including Coca-Cola, Simply, fairlife, and Topo Chico, we're committed to refreshing the world and making a positive impact on our communities. Our expansive and diverse customer base includes retail and grocery store outlets, theme parks, movie theaters, restaurants, and many more.
**Job Summary**
As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and driving business operational planning for a portfolio of national accounts. You'll work closely with our sales team, customers, and internal stakeholders to identify opportunities to improve beverage quality, reduce costs, and drive category growth. Your expertise will be essential in developing project plans, leading internal project teams, and communicating with customers and account teams.
**Key Responsibilities**
* Lead customer selling efforts of operational products & services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
**Qualifications & Requirements**
* Bachelor's degree (BS/BA) or equivalent required
* Master's degree (MS/MA/MBA) or equivalent preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general operations experience
* 2-4 years of project management experience
* Experience working with data, specifically manipulation and analysis
* Strong technical skills, including equipment and online tools
* Financial acumen, including budgeting and forecasting
* Excellent presentation development and delivery skills
* Influencing and strategic thinking skills
**What We Can Do for You**
* Work with a diverse and dynamic team of professionals who share your passion for delivering exceptional customer experiences
* Develop your skills and expertise through ongoing training and development opportunities
* Enjoy a competitive salary and benefits package
* Contribute to a company that is committed to making a positive impact on our communities and the environment
* Collaborate with a global team of experts who share your passion for innovation and excellence
**Our Purpose and Growth Culture**
At arenaflex, we're committed to nurturing an inclusive culture that is grounded in our company purpose: to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. Our four key behaviors – curious, empowered, inclusive, and agile – guide our actions and decisions, and we value how we work as much as what we achieve.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**How to Apply**
If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience.