QBE Insurance is seeking a Mechanical Breakdown Adjuster to adjudicate mechanical breakdown claims. This role involves answering inquiries from customers and repair facilities, determining claim validity, and ensuring cost-effective claims processing.
Responsibilities
- Provide timely, personalized and quality customer service to both internal and external customers
- Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
- Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims
- Respond to inquiries from customers according to the terms and conditions of the policy
- Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
- Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Skills
- Utilize standardized procedures in adjudicating mechanical breakdown claims
- Answer telephone calls from repair facilities and customers holding a service contract or policy
- Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy
- Ensure the cost effectiveness of adjudicating a claim by negotiating parts and labor
- Provide timely, personalized and quality customer service to both internal and external customers
- Determine validity and adequacy of dealer repair orders and loss reports
- Ensure parts and labor charges are accurate and reasonable
- Enter information into claims software to document claim and verify parts and labor pricing
- Respond to inquiries from customers according to the terms and conditions of the policy
- Provide accurate and timely information to internal and external stakeholders
- Collaborate with team by escalating issues to upper-level claims professionals
- Contribute to a positive work environment by demonstrating cultural expectations
- National Institute for Automotive Service Excellence (ASE) certification
- A Claims Adjusters license from any state
- Must be able to acquire state adjuster licenses for assigned states
- Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel
- Working knowledge of mechanical failures and repairs
- Basic knowledge of material damage estimating processes, systems and requirements
- Basic understanding of claims department processes and procedures
- Basic understanding of insurance policy and contract language
- Basic knowledge of claims legal regulations and processes
- Spanish or French speaking a plus
- Secondary school certification
- Valid Driver's License
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company Overview
- At QBE we’re driven by our purpose of enabling a more resilient future. It was founded in 1886, and is headquartered in Sydney, New South Wales, AU, with a workforce of 10001+ employees. Its website is http://www.qbe.com.
Company H1B Sponsorship
- QBE Insurance has a track record of offering H1B sponsorships, with 14 in 2025, 11 in 2024, 11 in 2023, 10 in 2022, 8 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.