Job Description: Join our innovative team as a Senior System Engineer and play a key role in redefining connectivity and transforming how the world shares stories and experiences. As a seasoned engineering expert, you will lead the delivery of cutting-edge technology solutions, drive design decisions, and ensure the reliability and performance of our applications and services. Key Responsibilities: Provide 24x7 Tier 1 support for agent-facing applications, including Salesforce, Salesforce Marketing Cloud, Mulesoft, and OPUS Manage escalated issues, incidents, and outages, and drive prompt resolution Develop and maintain technical knowledge-base, run books, and observability tools for proactive incident detection and problem-solving Collaborate with cross-functional teams, including Release Management, Product Development, and Tier 2 SRE teams, to ensure seamless knowledge transfer and risk mitigation Optimize the overall T1 on-call process and incident response workflow, including alert rules, communication methods, and incident response plans Provide technical leadership, guidance, and mentorship to junior team members, with excellent communication and presentation skills Requirements: Bachelor's degree in Computer Science or Engineering, or a related field 5+ years of demonstrated leadership experience building cross-organizational consensus and managing high-performing teams 5+ years of experience with Incident Management, Incident response, and managing Tier 1 Production Operations teams Strong technical background with understanding and/or experience in software development, web technologies, and customer communications Proficiency in Salesforce Development (Apex, Visual Force, Lightning), Salesforce Sales Cloud & Service Cloud, Mulesoft, Dynatrace, and ELK (Elastic, Logstash, Kibana) for monitoring and logging What We Offer: Competitive salary range: $130,700.00 - $196,100.00 USD Annual Comprehensive benefits package, including Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement program, and Paid Time Off and Holidays Opportunities for career growth and professional development in a dynamic and innovative environment Collaborative and diverse team with a culture of innovation and customer focus How to Apply: If you are a motivated and experienced Senior System Engineer looking to transform digital experiences, please apply today and join our team of innovators. Apply for this job