At arenaflex, we're committed to providing our customers with exceptional service and support. As an Experienced Retail Customer Service Associate, you'll play a vital role in delivering a positive customer experience, utilizing your consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. If you're passionate about delivering outstanding customer service and have a knack for building strong relationships, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong focus on customer satisfaction, we're committed to delivering exceptional experiences through our team of skilled professionals. As a Retail Customer Service Associate, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
**Key Responsibilities**
As an Experienced Retail Customer Service Associate, you'll be responsible for:
* Delivering exceptional customer service experiences, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions
* Providing customer expertise in printing, signs and graphics, and shipping product lines, and recommending appropriate arenaflex products and services
* Taking complex customer orders using order systems and providing accurate pricing information
* Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
* Maintaining a safe, clean, and orderly retail store environment
* Ensuring confidentiality of customer data and careful handling of documents, media, and packages
* Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
* Taking preemptive action to prevent errors and waste
* Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
**Essential Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent education
* 6+ months of specialized experience in a retail or customer service environment
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications**
While not required, we're looking for candidates with:
* Experience working in a retail or customer service environment
* Knowledge of printing, signs and graphics, and shipping product lines
* Ability to operate a Point of Sale terminal (POS) and process financial transactions
* Experience with customer service software and systems
* Strong problem-solving and analytical skills
* Ability to work in a team environment and provide support to colleagues
**What We Offer**
As an Experienced Retail Customer Service Associate at arenaflex, you'll enjoy:
* Competitive hourly rate: $16.00 - $18.80/Hr
* Opportunities for career growth and professional development
* Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Opportunities to work with a talented team of professionals who are passionate about delivering exceptional customer experiences
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for building strong relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information].
**Pay Transparency**
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.