At arenaflex, we are committed to delivering exceptional customer experiences that drive loyalty and retention. As a Customer Service Specialist/Call Center Representative, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are passionate about delivering outstanding customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. With a strong commitment to customer satisfaction and loyalty, we strive to create a positive and supportive work environment that fosters growth, development, and success. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.
**Job Summary**
As a Customer Service Specialist/Call Center Representative, you will be responsible for delivering outstanding customer service and support to our customers worldwide. You will be the primary point of contact for customers, responding to their inquiries, resolving their issues, and providing accurate information about our products and services. Your goal will be to drive customer satisfaction and loyalty by providing exceptional service, resolving issues efficiently, and exceeding customer expectations.
**Key Responsibilities**
* Own the interaction with customers by delivering outstanding service as a means to drive and build loyalty, improve retention, and achieve corporate best-in-service goals and objectives.
* Complete responsibility to resolve customer inquiries and problems through effective interaction and negotiation.
* Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections and adjustments.
* Provide accurate rental terms and conditions, including but not limited to pre and post rental transactions, loyalty programs, and negotiation guidelines in accordance with company policy.
* Accurately enter required data into various company systems for tracking, reporting, and retention of customer records.
* Successfully meet specific metrics/goals in a performance-driven function, including high customer satisfaction scores, negotiating, and overcoming objections.
* Participate in special projects and/or conduct various other duties as may be required or assigned.
**Supervisory Responsibilities**
This position does not have formal supervision responsibilities.
**Qualifications**
* Local to Tulsa, OK, Must Reside within 50 miles of the Tulsa Contact Center Office, 4500 S 129th East Avenue, Tulsa, OK 74134.
* High School Diploma required. Associate’s degree preferred.
* Three years of related job experience in a fast-paced customer service position.
* For work-from-home (WFH) roles, previous WFH experience is preferred.
**Required Knowledge, Skills, and Abilities**
* Excellent analytical and mathematical skills, attention to detail, and ability to work independently and in teams.
* Strong leadership, decision-making, and problem-solving skills.
* Strong analytical and organizational skills.
* Ability to handle complex customer issues while maintaining a positive attitude.
* Excellent verbal and written English communication skills and active listening.
* Active participation in virtual training sessions is required.
* Advance PC skills using MS Outlook, MS Office, and multiple internal systems for case management, reservations, etc.
* Ability to demonstrate strong initiative to exceed expectations.
* Regular and punctual attendance.
* WFH employees must maintain a non-disruptive, distraction-free, designated, safe, and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner.
* WFH employees must maintain high-speed internet sufficient to provide secure, consistent, and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms.
**Benefits**
* We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D, PTO, and 401K Savings Plan with company match of 6%.
* The base salary for this position is $16.50 hourly. Factors which may affect starting pay within this range may include skills, education, experience, and other qualifications of the successful candidate.
* The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**Why Join arenaflex?**
* Competitive salary and bonus potential
* Comprehensive benefits package
* Opportunity to grow and develop your skills
* Collaborative and supportive work environment
* Chance to make a meaningful impact in the lives of our customers
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer – M/F/Veterans/Disabled. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.