**About arenaflex**
arenaflex is a rapidly growing, innovative beverage brand that's revolutionizing the way people think about health and sustainability. By combining comedy and entertainment with a passion for healthy living, arenaflex has created a unique brand that's making a real impact. Our products, including mountain water, sparkling mountain water, sparkling flavored water, iced tea, and hydration sticks, are packaged in infinitely recyclable cans that compete with the fun marketing of unhealthy brands. A portion of arenaflex's proceeds goes to nonprofits fighting plastic pollution and bringing clean drinking water to those in need.
**Job Summary**
We're seeking a highly motivated and customer-focused Customer Service Representative to join our West Region team. As a key member of our customer service team, you'll act as the single point of contact for our DSD West Region clients, providing dedicated support and maintaining strong relationships while addressing inquiries and resolving issues efficiently. This role will also serve as an extension of our Supply Chain team, responsible for proactive management of orders to optimize service and anticipate availability of product.
**Key Responsibilities**
* Serve as a direct point of contact for the customer service team to understand customer needs and strengthen relationships
* Translate customer needs to the arenaflex Key Account team and Supply Chain teams
* Maintain clear, professional, and concise communication with representatives and internal stakeholders
* Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation
* Act with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays
* Ensure accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience
* Provide feedback and insights to improve workflows and enhance the overall customer experience
* Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores
**Key Role Focus Areas/Skills**
* Customer Centric Approach
* High Quality Communication
* Proactive Problem-Solving
* Timeliness & Efficiency
* Reliability and Consistency
* Process Improvement
* Metrics Achievement
**Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Must be willing to start at 8am PST scheduled start time and be located in the Pacific Time Zone
* Role may require overtime as needed to ensure customer coverage needs are always met
**Benefits and Perks**
* Competitive hourly rate of $25-27 per hour ($52,000 - $56,160 annualized)
* Opportunity to work with a rapidly growing, innovative brand
* Comprehensive benefits package, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays
+ Flex PTO
+ Travel assistance
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our company website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers). Ensure your application is legitimate and don't fall victim to fraud! arenaflex never seeks payment from job applicants and will never request a meeting via Skype. arenaflex recruiters will only reach out to candidates from an
[email protected] email address.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**#LI-REMOTE**
**#LI-EA1**