At arenaflex, we're not just looking for a Customer Service Representative – we're seeking a dedicated team player who embodies the spirit of exceptional customer service and is passionate about delivering outstanding experiences to our valued clients. As a key member of our arenaflex family, you'll be the face of our company, providing top-notch support to both customers and internal stakeholders while navigating the intricacies of accounts receivable and administrative duties.
**What You'll Be Doing:**
As an arenaflex Customer Service Representative, you'll be responsible for:
* Providing exceptional customer service via telephone and email, addressing inquiries related to accounts, procedures, and services in a timely and professional manner
* Collaborating with the Sales Department to ensure seamless communication and support
* Managing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
* Performing basic data entry and other administrative tasks to maintain accurate records and ensure efficient operations
* Partnering with internal teams to provide administrative support and contribute to a positive work environment
**What We're Looking For:**
To succeed in this role, you'll need:
* 2 years of Customer Service experience in an administrative setting, with a strong preference for prior Accounts Receivable experience
* A High School diploma or GED equivalent, with a focus on developing strong verbal and written communication skills
* Essential skills include active listening, responsiveness, and a personable approach
* Proficient knowledge of Microsoft Office products, including Outlook, Excel, Word, and TEAMS
* Strong time management and organizational skills, with attention to detail and a collaborative mindset
* Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
**What's in it for You:**
At arenaflex, we're committed to fostering a culture of growth and development, empowering our team members to reach their full potential. As a Customer Service Representative, you'll enjoy:
* On-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to arenaflex's innovative training platform, The Learning Center
* Opportunities for career mobility and growth within a dynamic and expanding organization
* A unique community culture that celebrates diversity, inclusivity, and teamwork
* Competitive compensation and benefits, including:
+ On-the-job training
+ 401K with Company Match
+ Profit Sharing
+ Health Insurance
+ Employee Assistance Program
+ Life Insurance
+ Paid Time Off
+ Direct Payroll Deposit
+ Tuition Reimbursement
+ 30% Employee Discount
+ Employee Referral Bonuses
**About arenaflex:**
arenaflex is a leading international organization in the garment services industry, with a rich history spanning over 80 years. As a 2 billion-dollar company, we offer the stability and resources of a large organization while maintaining a small company feel. With a presence in the U.S., Canada, and Europe, we serve over 300,000 business customer locations, employing over 14,000 team partners who share our commitment to excellence and customer satisfaction.
**Join the arenaflex Family:**
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to join our arenaflex family. Apply today and become a part of our dynamic team, where you'll have the chance to grow, learn, and thrive in a supportive and inclusive environment.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds, and we do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
**Apply Now:**
Ready to take the next step in your career? Apply for the Experienced Customer Service Representative – arenaflex position today and become a part of our dynamic team!