As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced Customer Service and Sales Representative to join our team in Cape Girardeau, MO. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, driving sales, and fostering loyalty among our customers.
**About arenaflex**
arenaflex is a dynamic and innovative company that's committed to pushing the boundaries of what's possible in the world of communications and technology. With a rich history of innovation and a passion for customer satisfaction, we're constantly striving to improve and expand our services to meet the evolving needs of our customers. Our team is made up of talented and dedicated individuals who share a common goal: to make a positive impact on people's lives through technology.
**Job Summary**
As a Customer Service and Sales Representative at arenaflex, you'll be the voice of our company, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be responsible for handling customer interactions, resolving issues, and promoting our products and services to drive sales and revenue growth. If you're a customer-focused individual with a passion for sales and a strong work ethic, we'd love to hear from you!
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolve issues related to service, billing, payments, and collections, ensuring that customers are satisfied and loyal to arenaflex.
* Explain bills and product features clearly, ensuring that customers understand the value of our services and products.
* Troubleshoot basic problems and seek higher support if needed, ensuring that customers receive timely and effective resolutions to their issues.
* Build customer confidence and loyalty by resolving issues and providing exceptional customer service.
* Support various customer inquiries, including technical issues, and provide solutions to drive customer satisfaction and loyalty.
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime, to meet the needs of our customers.
* Participate in paid training programs to develop your skills and knowledge of our products and services.
**What We're Looking For**
* Unwavering customer focus, with a passion for delivering exceptional customer service and driving customer satisfaction and loyalty.
* Strong work ethic, with a commitment to meeting and exceeding sales targets and customer satisfaction goals.
* Adaptability, with the ability to work in a fast-paced environment and adapt to changing customer needs and priorities.
* Problem-solving skills, with the ability to troubleshoot complex issues and provide effective solutions to customers.
* Attention to detail, with a focus on accuracy and quality in all aspects of your work.
**Perks and Benefits**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone services.
* Tuition reimbursement program, to support your ongoing education and career development.
* Paid Time off and holidays, with a minimum of 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
* Paid Parental Leave, to support your family and personal needs.
* Medical/Dental/Vision coverage, to ensure your health and well-being.
* 401(k) plan, to support your retirement savings and financial security.
* Additional sick leave beyond what state and local law require may be available but is unprotected.
* Adoption Reimbursement, to support your family-building goals.
* Disability Benefits (short term and long term), to ensure your financial security in the event of a disability.
* Life and Accidental Death Insurance, to provide financial protection for your loved ones.
* Supplemental benefit programs, including critical illness/accident hospital indemnity/group legal.
* Employee Assistance Programs (EAP), to support your mental health and well-being.
* Extensive employee wellness programs, to promote your physical and mental health.
**Career Growth Opportunities**
* Career possibilities are limitless with arenaflex, with opportunities to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* As a Customer Service and Sales Representative, you'll have the chance to develop your skills and knowledge in a fast-paced and dynamic environment, with opportunities to advance to leadership roles and specialized positions.
* arenaflex is committed to investing in your ongoing education and career development, with training programs and resources to support your growth and success.
**Work Environment and Company Culture**
* arenaflex is a dynamic and innovative company that's committed to creating a positive and inclusive work environment.
* Our team is made up of talented and dedicated individuals who share a common goal: to make a positive impact on people's lives through technology.
* We're passionate about customer satisfaction and loyalty, and we're committed to delivering exceptional customer service and support.
* Our company culture is built on a foundation of teamwork, collaboration, and innovation, with a focus on continuous improvement and growth.
**Compensation and Benefits**
* The starting hourly rate for this position is $19.81, with opportunities for advancement and salary increases based on performance and experience.
* arenaflex offers a comprehensive benefits package, including medical/Dental/Vision coverage, 401(k) plan, and paid Time off and holidays.
**How to Apply**
If you're a customer-focused individual with a passion for sales and a strong work ethic, we'd love to hear from you! Apply now to join our team as a Customer Service and Sales Representative at arenaflex.