At arenaflex, we're passionate about creating an exceptional customer experience that sets us apart from the rest. As a Customer Care Agent, you'll be at the forefront of our customer service team, providing top-notch support to our valued customers. If you're a proactive, customer-advocate with a keen eye for detail and a passion for delivering 5-star quality service, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the online gaming industry, known for our cutting-edge technology, exceptional performance, and most importantly, our commitment to fun. With explosive growth over the years, we're now looking for talented individuals to join our quest for total world domination. As a Customer Care Agent, you'll be part of a dynamic team that's dedicated to delivering an unparalleled customer experience.
**Key Responsibilities:**
* Handle live chat queries from customers regarding a range of topics, including deposits, withdrawals, gaming, and safer gambling.
* Identify trends in customer contact and provide vital feedback to Senior Executives and Managers to support early identification of issues.
* Utilize your problem-solving skills to resolve customer queries efficiently and effectively, thinking outside the box when necessary.
* Identify potentially vulnerable customers and provide them with the necessary support to ensure their safety and well-being.
* Adhere to arenaflex's policies and procedures to maintain a safe and secure online environment.
* Listen to customer complaints and attempt to resolve them at the first point of contact or escalate them correctly when necessary.
**What We're Looking For:**
* Experience with Zendesk, with the ability to hit the ground running.
* A keen attention to detail and a commitment to delivering 5-star quality service.
* A minimum of 6 months' experience working in a high-volume service environment.
* A great understanding of the customer service industry and what it takes to be best in class.
* Previous experience in iGaming is a plus, but not essential as you'll receive top-class training.
**What We Offer:**
At arenaflex, we're committed to providing an exceptional work environment that supports the well-being and growth of our team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Take advantage of additional leave days, dedicated birthday leave, and a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish.
**Our Commitment to Diversity and Inclusion:**
We're committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
**Work Environment:**
This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. This can be a fully remote job from the EMEA time zone.
**Salary Range:**
The salary range offered is £23K-£27K.
**Ready to Join the arenaflex Team?**
If you're a reliable and willing-to-learn individual who's passionate about delivering exceptional customer service, we want to hear from you! Apply now to join our dynamic team and be part of our journey to create an unparalleled customer experience.