Join arenaflex, a leading healthcare and retail organization, as a Call Center Representative in a remote setting. As a key member of our team, you will play a vital role in providing exceptional customer service, data entry, and support to patients and healthcare professionals.
**About arenaflex**
arenaflex is a pioneering healthcare and retail organization with a rich legacy of focusing on communities. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million clients every day. Our mission is to make healthier lives through better healthcare, and we strive to achieve this by providing an extensive range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
**Job Summary**
As a Call Center Representative at arenaflex, you will be responsible for handling high-volume customer inquiries, performing data entry tasks, and providing support to patients and healthcare professionals. You will work under direct supervision and be accountable for adhering to company policies, procedures, and guidelines. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
**Key Responsibilities**
* Handle customer inquiries and resolve issues in a timely and professional manner
* Perform data entry tasks, including entering patient and medication information into our pharmacy systems
* Investigate and resolve missing medication data, decipher clinical truncations (SIG codes), and settle data entry-related exceptions
* Handle correspondence with patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis
* Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
* Provide support to pharmacists, both in-office and remotely, and identify and convey issues to senior-level staff as suitable
* Maintain a dynamic specialist permit or confirmation within the initial 90 days and keep a functioning professional permit or certificate
**Essential Qualifications**
* High school certificate or GED
* Essential level PC abilities, including:
+ Starting and closing a PC
+ Using a mouse to point and snap
+ Starting and closing projects
+ Switching between programs
+ Saving records
+ Printing archives
+ Accessing data online
* Essential web browser skills, including:
+ Opening a program
+ Composing URLs in the right area
+ Utilizing a web search tool
+ Bookmarking a webpage
+ Exploring utilizing back/forward/stop fastens
+ Finishing up structures on the web
* Middle-of-the-road level keyboarding abilities (no less than 25 WPM, typing by memory, arranging records)
* Ability to convey recorded as a hard copy and verbally
* 18 years old or more seasoned
**Preferred Qualifications**
* At least 1 year of pharmacy expert experience in a retail or call center climate
* At least 1.5 years as a pharmacy expert with a declaration/enrollment by the state as conceded by the State Board for Drug stores or broadly perceived confirmation office
* Experience giving client care to inside and outside clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty
* Middle of the road to cutting-edge level keyboarding abilities (no less than 35 WPM, typing by memory, organizing archives)
* Familiarity with Spanish and English
**What We Offer**
* Competitive hourly rate of $25-$35
* Opportunity to work in a dynamic and supportive team environment
* Comprehensive training and development programs to enhance your skills and knowledge
* Flexible remote work arrangements
* Opportunities for career growth and advancement
* A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through the link below:
We look forward to welcoming you to our team!