At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a Bilingual Customer Support Specialist, you'll be at the forefront of this movement, providing top-notch support to our clients in both English and Spanish. If you're passionate about delivering exceptional service, have a knack for problem-solving, and are eager to grow with a dynamic company, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations in North America. As a family-owned company, we pride ourselves on our stability, success, and commitment to our employees. We're a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive environment for all.
**Why Join arenaflex?**
* **Learn and Grow**: In-depth training will help you sharpen your communication and problem-solving skills, setting you up for success in your career.
* **Develop Your Skills**: Our professional environment offers one-on-one peer mentoring and opportunities to grow in your role.
* **Connect with Colleagues**: Build strong relationships with your team in our collaborative in-person setting, with regular team events and activities.
**Position Responsibilities**
As a Bilingual Customer Support Specialist, you'll be responsible for:
* **Processing Customer Orders**: Use world-class technology to efficiently process customer orders, make product recommendations, and handle account inquiries.
* **Product Expertise**: Develop in-depth knowledge of our products and solutions, enabling you to answer product, pricing, and shipping questions with confidence.
* **Building Business Relationships**: Establish strong relationships with customers through phone, email, and chat interactions.
* **Understanding Customer Needs**: Analyze customer needs and recommend arenaflex's best solutions to meet their requirements.
* **Assisting with Online Ordering**: Help customers navigate our website and online ordering system.
**Minimum Requirements**
To be successful in this role, you'll need:
* **High School Diploma or Equivalent**: A bachelor's degree is preferred, but not required.
* **Excellent Problem-Solving, Listening, and Communication Skills**: Prior customer service experience is a plus, but we'll train you if you're eager to learn.
* **Bilingual (English / Spanish)**: Fluency in both verbal and written forms is essential.
**Benefits**
As an arenaflex employee, you'll enjoy:
* **Complete Health Insurance Coverage**: We offer comprehensive health insurance, including medical, dental, and vision coverage.
* **401(k) with 6% Employer Match**: Start building your retirement savings from day one, with a 6% employer match.
* **Multiple Bonus Programs**: Earn bonuses for meeting performance targets and contributing to the company's success.
* **Paid Holidays and Generous Paid Time Off**: Enjoy a healthy work-life balance with paid holidays and generous paid time off.
* **Tuition Assistance Program**: Pursue professional continuing education with our tuition assistance program.
**Employee Perks**
At arenaflex, we're committed to creating a comfortable and supportive work environment. Enjoy:
* **Best-in-Class Facilities**: Work in clean, modern facilities with a first-class fitness center and nearby walking path.
* **Collaborative Team Culture**: Build strong relationships with your colleagues in our collaborative in-person setting.
**How to Apply**
If you're passionate about delivering exceptional service and eager to grow with a dynamic company, apply now! Visit our website or click the link below to submit your application.
We can't wait to hear from you!