Join arenaflex, a leading innovator in the telecommunications industry, as we seek an experienced Associate Director, Customer and Product Insights to lead our customer and product research and insights function. As a key member of our team, you will play a pivotal role in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers.
**About arenaflex**
arenaflex is a forward-thinking company that powers and empowers how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
**What You'll Be Doing**
As the Associate Director, Customer and Product Insights, you will be responsible for leading the customer and product research and insights function supporting the arenaflex Value portfolio of brands. You and your team will drive business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. Your key responsibilities will include:
* Proactively working across brand and product team leaders to define and prioritize the research roadmap and ensuring appropriate resource allocation, including people, budgets, and vendor partnerships to deliver on planned initiatives.
* Managing, mentoring, and coaching direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams.
* Leading by example and setting a high bar for research rigor and insights storytelling.
* Overseeing key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities, and making certain that research budgets are being efficiently utilized and managed.
* Working in close partnership with the Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
* Forging relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
* Speaking on behalf of the customer across arenaflex leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning.
* Overseeing and caring for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives.
* Promoting and training teams to engage with business senior leadership as consumer champions.
**What We're Looking For**
To be successful in this role, you will need to have:
* Eight or more years of relevant experience, demonstrated through one or a combination of work and/or military experience, or specialized training.
* Experience in Marketing, Customer Experience, or User Experience research.
* Experience designing research programs, both qualitative and quantitative, to address business needs, and the ability to articulate the rationale.
* A strong command of advanced quantitative methodologies, including maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger.
* Experience with qualitative and/or user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography.
* Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
**Even Better If You Have**
* Four or more years of experience managing a team of three or more people.
* Experience providing insights to inform value proposition development.
* Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
* Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights.
* The ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
* Marketing, CX, or UX research experience specifically in the consumer or business space.
* A self-starter mentality, with the ability to identify stakeholders and build credibility for the team.
* Demonstrated effective consultative skills.
* Proven ability to work through ambiguity and effectively collaborate to problem-solve.
* Strong business acumen and understanding of the telecommunications industry.
* Extensive experience and genuine interest in consumer segment research.
* A high degree of comfort using influence and persuasion cross-functionally.
* Experience operating in a fast-moving, rapidly evolving environment.
* Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
**Where You'll Be Working**
In this hybrid role, you will have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. You will be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Equal Employment Opportunity**
We are proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Our Benefits**
Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
**Compensation**
The compensation range for this position is between $127,000.00 and $236,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.