Customer Support Specialist for voice and chat account

?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities: ?? Responding to inquiries and complaints from customers via voice calls and/or chat ?? Providing prompt, courteous, and professional service to all clients ??? Troubleshooting technical issues and escalating complex problems to the appropriate department ??? Maintaining accurate records of all client interactions and transactions ?? Collaborating with the customer support team to ensure timely and efficient issue resolution ?? Identifying opportunities to improve the customer experience and communicating these to the team ?? Native Speaker level proficiency in Filipino and English ?? Bachelor's degree in a related field (e.g. business, marketing, communication) ?? 2+ years of experience in a customer support role ?? Excellent communication skills, both written and verbal ? Ability to work under pressure in a fast-paced environment ?? Strong problem-solving skills and attention to detail ?? Experience using customer support software (e.g. Gorgias, etc.) ?? Independent Contractor Agreement ?? Quarterly Performance Bonus ?? Monthly Performance Bonus ?? Health Insurance Reimbursement ?? WFH Upgrade Allowance ?? 15 Days Paid Time-Off ?? 6 Company-Wide Holidays ?? 6 Country Holidays ?? 100% Fully Remote ? 9 AM - 5 PM CST