Customer Care Representative - Remote

Remote, USA Full-time Posted 2025-06-22

As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.

Full time - Work from home opportunity

Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)

To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.

They include:
? Medical, dental, and vision insurance
? Paid time off
? Free basic life and AD&D insurance
? Free short-and-long-term disability insurance
? HSA, FSA, STD, LTD
? 401K retirement savings with up to a 5% company match

We're looking for someone who can:
? Investigate, diagnose, and troubleshoot donor inquiries and issues
? Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
? Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
? Identify recurring system or application issues and escalate to leadership team
? Resolve escalated issues related to donor portal, donor store and website troubleshooting
? Assist with donor scheduling
? Monitor customer feedback

Apply Job!

Apply for the Job

Customer Care Representative - Remote

Similar Remote Jobs

Customer Care Representative - Remote

Inside Sales Omnipod Associate (Remote/Flexible)

Remote Website & Game Tester

Receptionist / Adminstrative Assistant (Remote)

College Student - Content Creator

WFH Call Center Agent (Remote)

WFH Call Center Agent (Remote)

DeKalb Outreach Center Administrative Assistant

College Student - Content Creator

Booking Assistant for Travel (Virtual)

Retail Customer Service Cashier

Southwest Airlines Data Entry Jobs ? (Remote WFH) @CA ? MySmartPros

Field Application Scientist - In Vivo Imaging - REMOTE - US Southeastern states

Google Ads Specialist

Work From Home - Customer Support Specialist

Delta Airlines Data Entry Part-Time Remote Jobs – Earn $20/Hour

Client Success Representative - Overnight Shift

Sr Technology Operations Analyst (SP) San Antonio, TX (Data Center) 1009

Part-Time-Remote Amazon Data Entry Jobs (URGENT)

Join Our Team at Virtual Visions: Fully Remote Part Time Jobs Available