Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Remote, USA Full-time Posted 2025-06-21

About the position
The Customer Alarm Monitoring Agent plays a crucial role in ensuring the safety and security of customers by monitoring alarm signals and dispatching emergency services as needed. This position involves providing exceptional customer service during critical situations, responding to alarms, and maintaining communication with customers and emergency responders. The role offers both part-time and full-time opportunities with flexible scheduling, comprehensive training, and potential for career growth within the company.
Responsibilities
? Respond to alarm signals from customers' alarm systems.
,
? Dispatch emergency signals to police, fire, and medical agencies.
,
? Provide world-class customer service to customers in their time of need.
,
? Notify customers of non-emergency signals.
,
? Notify account contacts of emergency signals after dispatch.
,
? Receive and process inbound calls requesting information.
Requirements
? High school diploma or equivalent.
,
? Ability to type a minimum of 40 words per minute.
,
? Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License in all 50 states.
,
? One year of customer service experience preferred, but not required.
Nice-to-haves
? Bilingual Spanish/English speakers (additional $1.00 per hour).
,
? Experience in a high-stress environment.
Benefits
? 401(k)
,
? 401(k) matching
,
? Dental insurance
,
? Flexible schedule
,
? Health insurance
,
? Life insurance
,
? On-the-job training
,
? Paid time off
,
? Parental leave
,
? Referral program
,
? Vision insurance

Apply for the Job

Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Similar Remote Jobs

Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Virtual Gaming Product Tester (Entry Level, Part-Time)

Online Customer Service Representative ? Chat Support

WFH/Remote Insurance Open Enrollment must be licensed

Cancer Registry Abstractor 4 - 100% Remote

Bilingual Spanish/English Customer Service Representative Remote, Overnight

Data Entry Clerk- Full Time - Remote

Delta Airlines (Remote Jobs) ? Data Entry

American Airlines Customer Service (Work At Home)

Entry Level Fully Remote No Experience Needed

Customer Chat Support Specialist (Remote / Entry Level / No Experience)

AI Content Writer - Part Time Work From Home

Entry-level data entry jobs In UAE

Remote WFH Full Time Data Entry Clerk - Typing - Part Time Entry Level

Student and college

Digital Product Review Writer (Entry Level / No Experience)

Home Care Professional Evenings and Weekends

Remote Sales/Business Development Representative

Online Customer Service Specialist

Guest Experience Host