Shape the Future of Customer Engagement! Join our innovative and supportive team as an Amazon Connect Architect in this exciting remote, work-from-home role. We value flexibility and offer a hybrid work environment. Leverage your expertise to design and implement cutting-edge solutions that enhance customer interactions and drive business success. This is a pivotal role where you'll have a direct impact on our customer experience and contribute to our organizational growth. We offer a competitive salary and comprehensive benefits package. Compensation & Benefits: Annual salary range: $130,000 - $150,000, commensurate with experience. Eligible for our performance-based annual incentive program. Comprehensive benefits package including medical, dental, vision, life insurance, paid time off, 401(k) with company contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan. (See disclaimer for details.) Responsibilities: Design and implement scalable and efficient AWS cloud contact center solutions using Amazon Connect. Collaborate with IT architecture teams to define end-to-end solutions and provide technical guidance. Lead and participate in cloud contact center migration projects, serving as a subject matter expert. Contribute to the integration of AI/ML solutions (e.g., Lambda, Lex) with Amazon Connect. Identify opportunities for cost optimization and process improvement within the contact center. Stay current with industry trends and emerging technologies in contact center solutions. Qualifications: 12-15 years of experience in customer service technology, including cloud-based contact center solutions. Proven experience in solution design, implementation, and migration of contact center systems. Deep expertise in Amazon Connect, including contact flow design, Lambda/Lex integration, and call center routing. Strong knowledge of AWS services (Step Functions, Polly, Transcribe, S3, DynamoDB, Athena, Kinisis, CloudWatch, CloudFormation, EC2). Experience with CRM integrations (Salesforce or similar). Proficiency in Java, Python, Linux, MySQL, and other relevant technologies. Excellent analytical, communication, and problem-solving skills. Experience with Agile methodologies (SAFe) and waterfall development. Six Sigma certification (Yellow Belt preferred, Green Belt in progress) and AWS Cloud certification. Domain experience in Banking, Insurance, or Education/e-Learning is a plus. Minimum Requirements: Proven experience managing contact center cloud migration projects in AWS. Strong understanding of contact center products from vendors like Genesys, Cisco, Avaya, and Twilio. Ready to make a difference? This is a fantastic opportunity to contribute to a dynamic team and grow your career. Apply Now! Apply for this job