Pay Rate: $50 per hour
Work Mode: 100% Fully Remote
Summary:
• 20 hours per week - availability needed during core workdays and hours; Monday Friday, 7:00AM 5:00PM local time
• This position is not for evening or weekend shifts
Responsibilities:
• Manage an assigned caseload of moderately complex claims with some level of oversight
• Provide timely, balanced, and accurate claims reviews and recommended decisions
• Communicate proactively with claimants and representatives, demonstrating empathy and active listening
• Document conversations and claim evaluations in a timely and professional manner
• Interact and communicate effectively with claimants, customers, attorneys, brokers, and family members
• Compile file documentation and analyze information to determine if additional information is needed
• Collaborate with external and internal resources to gather necessary data
• Clarify and reconcile inconsistencies during claim evaluations
• Calculate monthly benefits due after the elimination period
• Provide detailed written communication during the claim evaluation process
• Address and resolve escalated customer complaints in a timely manner
Requirements:
• 3 years of LTD/IDI Insurance Claims experience
• Experience with independent judgment and decision making
• Demonstrated use of critical thinking and analysis
• Creative problem-solving abilities and ability to think outside the box
• Excellent interpersonal and communication skills in both verbal and written form
• Excellent customer service skills
• Demonstrated conceptual thinking and risk management abilities
• Organizational and time management skills
• Bachelors degree
Preferred Skills:
• Experience with handling complex situations effectively
Remote
Skills:
Analysis Skills, Brokerage, Case Management, Claims Processing, Communication Skills, Customer Escalations, Customer Support/Service, Data Collection, Documentation, Insurance Claims, Interpersonal Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Risk Management, Time Management, Writing Skills
About the Company:
Axelon Services Corporation