**Experienced Customer Service Representative – Home Improvement Industry**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you thrive in a role that requires adaptability, strong communication skills, and a positive attitude? If so, we invite you to join blithequark's team as a Customer Service Representative, where you'll play a vital role in supporting some of North America's largest home improvement businesses. **About blithequark** Acquired by blithequark in 2017, blithequark is a lead and workflow management company that empowers home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is dedicated to providing top-notch inbound and outbound support, ensuring that customers receive exceptional service throughout the lifespan of their projects. As a Customer Service Representative at blithequark, you'll be part of a team that makes a real difference in the lives of our customers. **The Role** We're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for: * Answering incoming calls and responding to customer requests in a timely and professional manner * Working in a fast-paced environment, adapting to changing guidelines and priorities * Booking appointments with high accuracy and maintaining excellent written and verbal communication skills * Identifying and escalating issues to supervisors, ensuring that customer concerns are addressed promptly * Informing clients about procedures, answering questions, and providing information in a friendly and respectful manner * Maintaining and improving quality results by adhering to standards and guidelines * Collaborating with colleagues to achieve team goals and objectives **Essential Qualifications** * High school graduate or equivalent * Minimum of one year experience in an inbound/outbound call center or retail environment (preferably in the home improvement industry) * Excellent oral and written communication skills * Ability to multitask, speaking on the phone, using the computer, and typing simultaneously * Ability to type at least 25 words per minute (preferably) * Experience in providing exceptional customer service and maintaining established quality requirements * Ability to pass a background check **Preferred Qualifications** * Experience working in a remote or hybrid environment * Familiarity with CRM software and other customer service tools * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Experience in a sales or customer-facing role **What We Offer** * Opportunity to work from home (after completing a one-week in-office onboarding and training program) * Competitive hourly rate * Comprehensive benefits package, including: + $15,000 Life Insurance (Company Paid) + 401K plan eligibility after one year of service, with a company match of up to 4% + Weekly/monthly gift card drawings/contests for meeting goals * Career learning and development programs to help you grow and succeed in your role * Casual dress code and a supportive, dynamic work environment **Why Join blithequark?** * We're a company that values our employees and provides opportunities for growth and development * We're passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers * We offer a comprehensive benefits package and competitive compensation * We're committed to creating a diverse and inclusive work environment that values and respects all employees **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we invite you to submit your application. Please visit our website to learn more about this opportunity and to apply. Apply Job! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and respectful of all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job