**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a role that requires strong communication skills, attention to detail, and the ability to multitask? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a remote capacity. **About blithequark** blithequark is a leading organization in the industry, renowned for its commitment to customer satisfaction and excellence. As a remote customer service representative, you will be an integral part of our team, working from the comfort of your own home to provide top-notch support to our valued customers. With a focus on innovation and customer-centricity, blithequark offers a unique opportunity to grow and develop your skills in a supportive and collaborative environment. **Why You Will Love This Role** As a remote customer service representative at blithequark, you will have the flexibility to work from anywhere, at any time, while still being part of a dynamic and supportive team. You will be responsible for handling a wide range of customer inquiries, resolving issues, and providing exceptional service to our customers. If you have a passion for delivering outstanding customer experiences and working in a fast-paced environment, this role may be the perfect fit for you. **Key Responsibilities** As an Experienced Customer Service Representative at blithequark, your key responsibilities will include: * Completing statistical access and balancing features * Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees * Ensuring the safety and confidentiality of all accounts and associated information that are part of their work and ensuring that their work is in compliance with all relevant laws and regulations, including but not limited to, the Bank Secrecy Act. **All You Will Need for Success** To be successful in this role, you will need: * A high school degree or GED * Intermediate Excel and Word experience * Strong communication and interpersonal skills * Ability to work prolonged hours in aid of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and analyze data * Ability to effectively prioritize work and meet deadlines under high-pressure conditions * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Skills, Licenses & Certifications** To excel in this role, you will need: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software * Ability to work in a quick-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and analyze data * Ability to effectively prioritize work and meet deadlines under high-pressure conditions * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a remote customer service representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * Flexible work arrangements to accommodate your needs * Competitive compensation and benefits package **Work Environment and Company Culture Highlights at blithequark** At blithequark, we value our employees and strive to create a positive and supportive work environment. As a remote customer service representative, you will have the flexibility to work from anywhere, at any time, while still being part of a dynamic and collaborative team. Our company culture is built on the principles of: * Customer-centricity: We are committed to delivering exceptional customer experiences and exceeding customer expectations. * Innovation: We encourage creativity, innovation, and continuous improvement in all aspects of our business. * Collaboration: We believe in the power of teamwork and collaboration to achieve our goals and objectives. * Excellence: We strive for excellence in all that we do, from delivering exceptional customer service to maintaining the highest standards of quality and integrity. **Compensation, Perks, and Benefits** As a remote customer service representative at blithequark, you will be eligible for a competitive compensation and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements to accommodate your needs * Ongoing training and development programs to enhance your skills and knowledge **Conclusion** If you are passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to join blithequark as an Experienced Customer Service Representative in a remote capacity. With a focus on innovation, customer-centricity, and collaboration, blithequark offers a unique opportunity to grow and develop your skills in a supportive and collaborative environment. Apply now to take the first step in your career journey with blithequark! Apply for this job