**Weekend Part-Time Customer Service Representative – Remote Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team. **About blithequark** blithequark is a valued and growing resource in the industry, serving over 1000 clients across the country. We take pride in our commitment to excellence, and our team is dedicated to providing top-notch service to our customers. As a Great Place to Work award winner, we prioritize creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. **Job Summary** As a Weekend Part-Time Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving issues, and providing empathetic support to our clients. This is a remote position, allowing you to work from the comfort of your own home office. We offer flexible scheduling, with approximately 3-29 hours per week available, and a range of shifts to choose from. **Key Responsibilities** * Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs. * Offer empathy and support to customers during the claim process, ensuring a seamless and stress-free experience. * Collect and document all claim details provided by the customer into the claim accurately, adhering to clients-specific handling instructions. * Identify and resolve customer issues by utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries. * Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations. * Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. * Successfully demonstrate blithequark's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** * Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner. * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm. * Education and Experience: + High School Diploma or general education degree (GED) required. + 1-2 years of quality assurance experience preferred. **Network Requirements** * Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). * Ethernet connection is not required, however strongly recommended. * Must be on a private network, not allowed to work in public locations. * No VPNs are allowed, as logins must happen in the US. **Benefits and Compensation** * Competitive compensation * 20+ hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, SavvyFi- College Savings) * Less than 20 hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dependent Care, FSA, SavvyFi- College Savings) * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join blithequark?** * Opportunity to work with a dynamic and growing company * Flexible scheduling and remote work options * Competitive compensation and benefits package * Collaborative and inclusive work environment * Continuous learning and growth opportunities * Chance to make a real impact on our clients' lives **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply for this job