**Tech Support Chat Agent – Entry-Level Position at blithequark**
Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, remote-first environment where innovation meets people? Look no further than blithequark, a leading technology company that empowers individuals to grow and succeed in the ever-evolving tech industry. As a Tech Support Chat Agent at blithequark, you will be part of a talented team that provides top-notch support to customers worldwide. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. With our comprehensive training program and supportive virtual team environment, you will have the opportunity to develop your skills, build a strong foundation, and launch a sustainable and exciting career in tech. **Key Responsibilities:** As a Tech Support Chat Agent at blithequark, your primary responsibilities will include: * Responding to customer inquiries via live chat in a prompt, courteous, and professional manner. * Troubleshooting basic software and hardware issues using internal tools and documentation. * Escalating complex issues to higher-level support teams when necessary. * Maintaining accurate records of interactions in our CRM system. * Educating users on system features and basic troubleshooting steps. * Delivering an excellent customer experience by resolving issues efficiently. * Following support protocols and meeting performance benchmarks, including response time, customer satisfaction, and resolution rates. **Essential Skills and Qualifications:** To succeed as a Tech Support Chat Agent at blithequark, you will need: * A basic understanding of computer systems, mobile apps, and internet connectivity. * Excellent written communication skills in English. * A typing speed of at least 35 WPM with high accuracy. * Strong problem-solving and analytical skills. * Ability to multitask between multiple chats and resources. * A positive, patient, and customer-focused attitude. * Reliable internet connection and a distraction-free workspace. **Preferred Qualifications:** While prior experience is not required, having experience in customer service, help desk, or chat-based roles is a plus. Additionally, familiarity with platforms like Windows, macOS, Android, and iOS, as well as basic knowledge of troubleshooting internet and software issues, will be beneficial. **Working Hours and Commitment:** As a Tech Support Chat Agent at blithequark, you will have the flexibility to work from home with a minimum 20 hours/week commitment for part-time roles. Rotational weekend or holiday support may be required based on team schedule. **Knowledge, Skills, and Abilities:** To thrive in this role, you will need to: * Be able to adapt to new tools and systems quickly. * Demonstrate a team player attitude with a willingness to learn and take feedback constructively. * Possess high attention to detail, especially in documenting interactions. * Be able to work independently with minimal supervision. **Benefits:** As a Tech Support Chat Agent at blithequark, you will enjoy: * Work-from-home flexibility with zero commute stress. * Paid training and onboarding support. * Competitive hourly rate with performance-based incentives. * Growth opportunities within the tech support or IT services team. * Access to internal learning programs and digital certifications. * Supportive and collaborative virtual team environment. **Why Join blithequark?** At blithequark, we believe that innovation starts with people. We offer a dynamic, remote-first environment, strong mentorship culture, and commitment to employee development, making us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry. **How to Apply:** To apply for this exciting opportunity, please send your updated resume to us with the subject line: Tech Support Chat Agent Application. Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview. Join Our Team Today! Don't miss this chance to launch your career in tech support. Apply now and become a part of the blithequark team! Apply for this job