Support Consultant (SAP Support / SD, MM, ChaRM)
215605-en_US About the role The Support Consultant (SAP Support / SD, MM, ChaRM) is part of an SAP applications department within a global acting support team of 12 people. What you'll be doing • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. • Ensure the ongoing production operation for all SAP users at international group level through the development of best practices, guiding principles, solutions architecture, and roadmaps • Serve as a subject matter expert working with business processes peers solving problems, advising on various complex business-related issues • Manage the support of our users and ensure qualified SAP second and third level support for our SAP ECC landscape. • Responsible for the SAP Transport Management tasks during US Business hours. This includes weekly transport runs, Emergency Transports via ChaRM as well as cleaning and alignment tasks. • Identify opportunities to further scale and automate reporting assets for quicker analysis and information sharing. • Responsible for daily proactive monitoring tasks to ensure system stability • In the event of system malfunctions during US Business hours, be the first point of contact, communicate these to the solution teams with the appropriate urgency, and follow them up until they are resolved and an RCA (Root Cause Analysis) is created. • Perform and/or support the creation of detailed root cause analysis and apply fixes • Own hypercare support tasks and resolve production issues. • Inspire with your competence and personality. • Embrace and support Computacenter’s mission and core values. What you have • Technical education or studies in IT or a comparable qualification/professional experience. • Professional experience in the support of global SAP SD and SAP MM applications. • Legally eligible to work in the United States. • Experience in SAP SD and SAP MM. • Experience with SAP LO (WM) a plus. • Knowledge of SAP Transport Management via ChaRM. • ABAP or debugging knowledge, experience in form design (Smartforms and Adobe Forms) and message control. • A hands-on mentality. • High customer and service orientation. • Strong social skills, especially in dealing with users, with the ability to deal with conflicts and strong communication skills. Apply tot his job