Senior Site Reliability Engineer

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Site Reliability Engineer at Coupa: As a “Senior Site Reliability Engineer”, you will play a crucial role in the development of solutions for our Enterprise platform. You will be developing applications that provide self-service and increased efficiency to a diverse group of internal customers across Cloud Operations, Engineering, Customer Success & Support, and Customer Value Management. When you are successful, you will significantly accelerate the ability of our teams to better serve our customers. What You'll Do: Leverage automation to increase reliability, availability, and performance of the infrastructure Ensuring the services and infrastructures are reliable, fault-tolerant, efficiently scalable and cost-effective Evaluate products and technologies in the industry that can be applied to optimize Coupa’s internal processes and workflows, simplify our operations, reduce technical debt, eliminate toil Coordinate Incident, Problem, Release and Change Management Manage, debug and troubleshoot cloud infrastructure issues, and tools used to support tasks Leverage observability and monitoring to make informed decisions Participate in an on-call routine and comfortable working in 24x7 environment What You Will Bring to Coupa: 5-7 years of experience in Cloud Operations Support / SRE A critical thinker, resourceful, problem-solver who has a passion for applying technology to make work life better Hands on experience with Cloud/SaaS architecture using AWS/ GCP a must Hands on experience with Observability and Monitoring (NewRelic, OpenTelemetry, Grafana, Dynatrace, Datadog, etc) Hands on experience with Log Parsing tools (Splunk, ELK, etc) Hands on with one or more programming languages like Ruby, Python, or any object-oriented programming language or scripting skills Experience with SDLC, Agile Practices, Kubernetes, Docker Hands-on experience with Terraform and configuration management tools like Chef, Ansible or equivalent. Expertise in problem-solving and analyzing global scale distributed systems Excellent written and verbal communication skills Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.