Resident Services Coordinator – Landmark Property Management (Remote)

Resident Services Coordinator – Landmark Property Management (Remote) Are you the type of person who’s all in—someone who works hard, moves fast, and takes pride in delivering an incredible experience to every customer? If you’re relentless about excellence and want to be part of an amazing team that truly has your back, keep reading. We’re looking for a self-motivated, growth-minded, team-oriented powerhouse to join our team at Landmark Property Management. This is a full-time, fast-paced role (Monday–Friday, 9 AM–5 PM CT) with real growth potential for the right person. What You’ll Do You’ll be the heartbeat of our operations—communicating with residents, keeping things organized, and making sure our systems run smoothly. This position is responsible for resident onboarding, lease compliance, and managing resident-related operations from move-in to move-out. Ideal candidates will be detail-oriented, communicative, and highly organized with a firm understanding of housing regulations and internal compliance procedures.Key responsibilities include: Resident Relations • Answer inbound calls and help residents with questions, concerns, or maintenance needs • Call residents regarding past-due balances (collections) • Create new leases and send for signatures • Process lease renewals and move-ins/outs in AppFolio • Complete Section 8 packets for new residents • Check CHA/HACC portals for upcoming inspections • Draft and send resident notices • Enter late fees and update property data What You Bring • Super strong communication and conflict-resolution skills (bilingual English/Spanish is a huge plus) • Professional, friendly, and approachable attitude • Highly organized with sharp attention to detail • Thrives in a fast-moving environment • Reliable, proactive, and able to work independently • Committed to growth and excellence • 2+ years of relevant property management experience • Proficient in Appfolio • Ability to interpret lease agreements and make judgment calls (ie. on damage vs. normal wear and tear). Pay & Benefits • $10-$12/hr + bonus • Paid holidays, 2 weeks PTO • Fully remote, fully awesome team • Culture of high performance, fast-paced, and fun • Eligibility for annual team trip • Career advancement tracks — no ceilings here About Us Landmark Property Management is a full-service Chicago real estate brokerage dedicated to helping property owners rest easy knowing their investments are in great hands. From leasing and maintenance to collections and renewals, we handle every detail with professionalism and care. We manage everything from single-family homes to multi-unit portfolios across Chicagoland—and we treat every property as if it were our own. If you’re hungry to grow, driven to succeed, and ready to make an impact with a team that’s raising the bar in property management, we want to meet you. Apply today and bring your A-game—Landmark is where rockstars grow. Pay: $10.00 - $12.00 per hour Expected hours: 40 per week Application Question(s): • Have you ever worked with APPFOLIO? Work Location: Remote Apply tot his job