Remote Prior Authorization & Patient Assistance Patient Financial Counselor - All TxO Locations
About the position Responsibilities • Serve as the liaison between medical staff, outpatient pharmacies, insurance providers, and patients to improve communication and continuity of care. • Review patient demographics, medication history, and insurance status to identify economic barriers and opportunities for navigating the prescription cycle. • Improve patient service experience through the provision of benefits investigations. • Develop a thorough understanding of payer reimbursement and patterns for pharmacy benefits with third parties. • Facilitate access to prescription claims utilizing pharmacy benefits, including formulary/coverage issues and patient assistance program eligibility. • Coordinate services with appropriate departments regarding patients who may qualify for available resources for paying for medications. • Interact with Texas Oncology clinic employees and external contacts to educate on accessing prescriptions for patients. • Work in a constant state of urgency, compassion, and attention to detail. Requirements • High School Diploma or equivalent required. • Minimum five years of medical business office experience with insurance procedures and patient interaction. • Willing to consider mid-level experience. Benefits • Wellness program • Disability insurance • Health insurance • Dental insurance • 401(k) • Tuition reimbursement • Paid time off • Employee assistance program • Vision insurance • 401(k) matching • Life insurance