[Remote] Guest Communication Specialist

Note: The job is a remote job and is open to candidates in USA. andCo Hospitality is a Certified B Corp focused on creating memorable stays across resort properties. They are seeking a Guest Communication Specialist who will assist guests and owners with their inquiries and reservations while ensuring a positive experience. Responsibilities • Answer inbound guest and owner calls with warmth, clarity, and professionalism • Make proactive outbound calls to confirm arrivals and support upcoming reservations • Assist guests and owners with booking reservations, vacation planning, and account questions • Process helpdesk requests, inquiries, and reservations accurately and on time • Support owners with vacation deposits and exchange company coordination • Use sound judgment, product knowledge, and problem-solving skills on every interaction • Ensure all guest communications are consistent, accurate, and aligned with brand standards • Contribute to a positive, ethical, and collaborative team environment • Jump in on special projects and initiatives as needed, teamwork makes the dream work Skills • You have a high school diploma or GED and at least one year of experience • You're an active listener who communicates clearly, both verbally and in writing • You're comfortable multitasking across multiple computer programs at once • You're customer-focused, detail-oriented, and genuinely enjoy helping people • You stay calm under pressure and handle challenges with patience and tact • You're self-motivated, organized, and manage your time effectively • You work well with different personalities and contribute positively to team goals • You're proficient in Microsoft Word, Excel and Outlook • Bonus points if you have RCC Knowledge or are bilingual Company Overview • We're andCo Hospitality—the crew rewriting hospitality’s rulebook. But relax, we're only bending the rules worth bending. It was founded in 2011, and is headquartered in Orlando, Florida, USA, with a workforce of 201-500 employees. Its website is Apply tot his job