Remote Electronic Visit Verification (EVV) Specialist for Home Care Industry - Evening and Overnight Shifts

Join Open Arms Home Care as a Remote EVV Specialist and Drive Success in Home Care Services At Open Arms Home Care, we're dedicated to providing top-notch care and support to individuals in need. As a leading home care agency, we're committed to delivering exceptional services that make a real difference in our clients' lives. To achieve this, we're seeking a highly skilled and detail-oriented Electronic Visit Verification (EVV) Specialist to join our team on a remote basis, working evening and overnight shifts. About the Role As an EVV Specialist, you'll play a critical role in ensuring the accuracy and compliance of our visit data, leveraging your expertise in HHA Exchange (HHAx) and EVV software. This part-time or full-time remote position requires a strong technical skillset, excellent communication skills, and the ability to work independently. If you're passionate about delivering high-quality care and support, we encourage you to apply for this exciting opportunity. Key Responsibilities Monitor EVV Dashboard: Actively monitor and manage the EVV system to ensure all visits are logged accurately and timely, identifying and addressing any discrepancies or issues. Clear Visit Discrepancies: Identify and correct visit exceptions, including missed, late, or incomplete clock-ins/outs, and communicate with caregivers (PCAs) to rectify any issues. Contact Employees: Reach out to employees (PCAs) to confirm or rectify any missing or incorrect clock-ins/outs, ensuring timely corrections and compliance. Resolve EVV Issues: Communicate with caregivers (PCAs) or supervisors to address any unresolved EVV issues, ensuring timely corrections and minimizing errors. Documentation: Accurately document all manual corrections and follow up with staff regarding EVV discrepancies, maintaining a high level of accuracy and compliance. Escalation Handling: Escalate any ongoing issues with authorizations, visit compliance, or system errors to the appropriate department for resolution, ensuring prompt action and minimizing impact. Training: Provide remote support and training to PCAs or office staff as needed regarding EVV system usage, promoting a culture of excellence and continuous improvement. Qualifications and Requirements To succeed in this role, you'll need: Education: Associate's Degree preferred; High School diploma or equivalent required. Experience: Minimum of 1 year of experience working in homecare or healthcare administration, with knowledge of HHA Exchange (HHAx) a must. Technical Skills: Strong computer skills, particularly in Microsoft Word, Excel, Outlook, and experience with EVV software. Communication Skills: Excellent verbal and written communication skills, with the ability to explain EVV processes to a diverse audience. Problem-Solving Skills: Strong ability to identify issues, troubleshoot, and find effective resolutions independently. Detail-Oriented: Ability to focus on accuracy and compliance, managing multiple tasks efficiently. Confidentiality: Maintain HIPAA compliance and protect sensitive consumer and caregiver information. Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous remote work experience in a healthcare or home care setting. Knowledge of HHA Exchange is critical. What We Offer At Open Arms Home Care, we're committed to providing a comprehensive benefits package and a rewarding work environment. As an EVV Specialist, you'll enjoy: A competitive hourly wage, based on experience. A flexible part-time or full-time schedule, with evening and overnight shifts available. Opportunities for career growth and professional development. A comprehensive benefits package, including: Dental insurance Health insurance Life insurance Paid time off Vision insurance A dynamic and supportive work environment, with a team passionate about delivering exceptional care and support. Work Environment As a remote EVV Specialist, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. To succeed in this role, you'll need: A quiet, distraction-free workspace. A reliable computer and internet connection. The ability to work independently, with minimal supervision. Why Join Open Arms Home Care? At Open Arms Home Care, we're dedicated to making a positive impact in the lives of our clients and our team members. By joining our team as an EVV Specialist, you'll: Play a critical role in ensuring the accuracy and compliance of our visit data. Develop your skills and expertise in EVV software and HHA Exchange. Enjoy a flexible and rewarding work environment, with opportunities for career growth and professional development. Be part of a dynamic and supportive team, passionate about delivering exceptional care and support. Take the First Step If you're a detail-oriented and reliable individual with a passion for delivering high-quality care and support, we encourage you to apply for this exciting opportunity. As an EVV Specialist at Open Arms Home Care, you'll play a critical role in driving success in our home care services. Apply now and take the first step towards a rewarding new role! Apply for this job