[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Beyond Finance is dedicated to helping Americans overcome debt through personalized financial solutions. The Customer Service Representative serves as the primary contact for clients in financial hardship programs, providing exceptional customer service and support throughout their journey. Responsibilities Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions Meet and exceed client centric performance expectations focused around quality of service and efficiency Engage with feedback to leader and team to collaborate and streamline workflows Skills Minimum 1 year relevant call center experience Reliable, high speed internet connection with ethernet Strong computer technical skills with the ability to learn and navigate complex systems Excellent communication skills (written, verbal, and listening) You operate with understanding, active listening, patience, empathy and kindness to customers Strong interpersonal skills and can independently handle routine and complex client inquiries Have a people-focused approach and solution mindset, you're an effective problem solver Effective at time management, planning & organizing tasks Ability to work from home in a distraction free environment Bilingual - Spanish Benefits Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Merit advancement opportunities Career development & training Company Overview Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind. It was founded in 2016, and is headquartered in Houston, Texas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Beyond Finance has a track record of offering H1B sponsorships, with 28 in 2025, 22 in 2024, 14 in 2023, 4 in 2022, 13 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.