[Remote] Customer Enablement Specialist

Note: The job is a remote job and is open to candidates in USA. Arist is a company that automates the employee enablement process, delivering instant enablement at a significantly lower cost. The Customer Enablement Specialist will focus on optimizing product launches and enhancing customer engagement through strategic planning, documentation, and collaboration with Customer Success Managers. Responsibilities Create and maintain Help Center articles and product documentation Learn new features for internal and customer-facing enablement Produce monthly product newsletters Partner with CSMs on feature launches and program rollouts Research and document best practices for successful launches Attend customer calls to understand requirements and gather insights Analyze ongoing programs to identify optimization opportunities Manage the support inbox and troubleshoot issues that come up for customers Perform in-platform administrative work to make the Arist experience smoother for our customers Escalate bugs to the engineering team and thoughtfully propose new product features to our product team Develop customer education and marketing materials to drive feature adoption Create educational content including videos, guides, and tutorials Skills US citizen/visa only Any experience (new grads ok) Ability to create and maintain Help Center articles and product documentation Ability to learn new features for internal and customer-facing enablement Ability to produce monthly product newsletters Ability to partner with CSMs on feature launches and program rollouts Ability to research and document best practices for successful launches Ability to attend customer calls to understand requirements and gather insights Ability to analyze ongoing programs to identify optimization opportunities Ability to manage the support inbox and troubleshoot issues that come up for customers Ability to perform in-platform administrative work to make the Arist experience smoother for customers Ability to escalate bugs to the engineering team and thoughtfully propose new product features to the product team Ability to develop customer education and marketing materials to drive feature adoption Ability to create educational content including videos, guides, and tutorials High learning agility Desire to experience a dynamic, fast-paced startup environment Company Overview Arist helps companies deliver learning, training, and nudges in the flow of work via Teams, Slack, and text message-based courses. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is