[Remote] Case Analyst I (Remote)

Note: The job is a remote job and is open to candidates in USA. World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. The Case Analyst I--Bilingual will be responsible for examining case files, analyzing data, and ensuring the accuracy of case information to support the credential evaluation process. Responsibilities Processing files from a variety of educational regions Determining if each document meets WES’ documentation requirements Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies Maintaining the security and privacy of applicant information Other duties as assigned Skills Bachelor's degree in relevant discipline or equivalent experience 1+ years of experience in credential processing and monitoring preferred Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly Fluency in German and/or French (note: speaking in German or French is not required, however candidate must be able to read and comprehend documents in German or French) Strong English language skills (ability to read and communicate in English) Strong remote work and digital communication skills required Strong ability to learn and apply new knowledge about international education systems Experience working in multiple systems simultaneously Experience working in a fast-paced, high-volume environment Ability to learn to use known, practiced protocol for evaluating educational credentials Ability to learn to identify files outside of scope of knowledge Ability to contribute new ideas and recommendations for process improvement Ownership and initiative to deliver results and a strong sense of responsibility Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Excellent verbal and written communication skills Excellent interpersonal and customer service skills Strong commitment to WES' mission and values Knowledge of international education and/or foreign systems of education desirable Experience with credential evaluations desirable Benefits Work-Life Harmony Rewards and Recognition Professional Growth and Development Innovation and Impact Community and Connection Company Overview World Education Services, Inc. is a non-profit organization. It was founded in 1974, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is