[Remote] Bilingual Collections Specialist

Note: The job is a remote job and is open to candidates in USA. GoodLeap is a technology company focused on providing financing and software products for sustainable solutions. The Bilingual Collections Specialist will be responsible for resolving overdue bills and collecting payments, while maintaining compliance with the company's collections policies and procedures. Responsibilities Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap’s collections policies and procedures Skills 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Prior telemarketing experience with financial products preferred Company Overview GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. It was founded in 2015, and is headquartered in Roseville, CA, US, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship GoodLeap has a track record of offering H1B sponsorships, with 15 in 2025, 13 in 2024, 6 in 2023, 7 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.