[Remote] Advocate-Phone

Note: The job is a remote job and is open to candidates in USA. The National Domestic Violence Hotline is dedicated to supporting individuals affected by relationship abuse. As an Advocate, you will respond to incoming calls from survivors and provide emotional support, vital information, and resources to help callers enhance their safety and regain control over their lives. Responsibilities Provide advocacy services on The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals to contacts as appropriate Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts Consistently and accurately collect and record required caller information into the database system Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships Respond with compassion and awareness to people of various backgrounds Communicate with integrity with all members of The Hotline staff and contacts Utilize resilience strategies to deal with stressful situations, and to navigate contact crisis situations Comply with The Hotline’s confidentiality policy and respect the confidentiality of all Attend required meetings and training, including, but not limited to, team meetings and all staff meetings Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage Be accountable and dependable, as it pertains to at-home work responsibilities, and in-person activities as needed Skills High school diploma or equivalent required At least one year of continuous professional experience in customer service, social services, call center environments, or related roles Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings Working knowledge of intimate partner violence and healthy relationships Demonstrated ability to respond with empathy and compassion to victims in crisis situations Excellent verbal and written communication skills Team-oriented, respectful, and approachable to contribute toward building strong working relationships Bilingual in English and Spanish Benefits 100% employer-paid medical plan option Dental and vision insurance plans Health Savings Account (HSA) Flexible Spending Accounts (FSA) for medical and dependent care Employer-paid short-term and long-term disability insurance Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage) Aflac supplemental insurance plans 401(k) retirement plan with employer match 10 days of paid vacation in your first year (increases with tenure) 14 floating holidays per year Paid sick leave and paid parental leave Modern Health, a mental health platform that provides confidential, on-demand support for your mental well-being through individual and group sessions, mediations and other wellness tools. Access to Employee Assistance Program (EAP) Nectar Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and boost engagement. Employee referral program Discounted Gold’s Gym membership Company Overview National Domestic Violence Hotline is servicing through call,chat and text to the people who are suffering from domestic violence and abuse. It was founded in 1996, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is