[Remote] Account Representative/Technical Support - Overnight - $27.14/h

Note: The job is a remote job and is open to candidates in USA. Russell Tobin is seeking an Account Representative/Technical Support for an overnight position. This role involves providing technical assistance to clients regarding their commercial credit card programs and ensuring a positive client experience. Responsibilities • The Technical Support supports our clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. • The Technical Support regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. • This role is responsible for supporting Federal Government and commercial accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks. Skills • High school diploma or equivalent • Two to three years of experience within Customer Service • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service • Good verbal and written communications skills • Proficient computer skills using a variety of software packages including Microsoft Office applications • Effective telephone and interpersonal skills • Good problem-solving and negotiation skills • Ability to handle difficult customer calls • Ability to identify and resolve/escalate problems • Experience in helpdesk ticketing systems (ex: ServiceNow) Benefits • Comprehensive healthcare coverage (medical, dental, and vision plans) • Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity) • 401(k) retirement savings • Life & disability insurance • An employee assistance program • Legal support • Auto and home insurance • Pet insurance • Employee discounts with preferred vendors Company Overview • Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is Apply tot his job