Online Chat Representative; Remote Customer Service, Real Estate
About Home Authority Real Estate: Home Authority Real Estate is a modern, client-focused real estate firm dedicated to helping individuals and families find their perfect homes. Our mission is to make real estate transactions simple, transparent, and stress-free through cutting-edge technology and exceptional customer service. Position Summary: We are seeking a professional, customer-oriented Online Chat Representative to join our growing virtual support team. The ideal candidate will be the first point of contact for online visitors, providing real-time assistance, answering inquiries, and guiding potential clients through our real estate services. This role requires excellent communication skills, a friendly demeanor, and a strong understanding of real estate processes. Key Responsibilities • Respond promptly to customer inquiries through the company’s live chat platform, email, and other online channels. • Provide accurate information about property listings, buying/selling processes, and company services. • Capture and qualify leads by understanding customer needs and directing them to appropriate agents or resources. • Maintain a high level of professionalism and empathy while resolving customer concerns. • Keep detailed records of interactions and feedback to help improve service quality. • Collaborate with the marketing and sales teams to enhance customer engagement strategies. • Stay updated on current listings, market trends, and company Apply tot his job