Onboarding Specialist I (St.Charles, MO / Hybrid)

FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The Onboarding Specialist I will work closely with the Intake team to assist patients and caregivers in navigating the enrollment process for the CDS program and ensuring they understand its features and benefits. Responsibilities Work with patients' chosen caregivers to guide them in submitting all required work and medical documentation, documentation for tax applications, background checks, and supported employment verification Schedule and conduct remote orientations with patients and caregivers Occasional in-home orientations may be required Submit all tax applications to the proper agencies Complete any required follow-up to complete the process Complete background checks and follow up as needed according to the results Communicate and facilitate this process to the point of enrollment complete Adhere to a revolving monthly client service and compliance standard Effectively input and update the case file and account data within our Salesforce CRM tool Manage your call dashboards and reporting to assist in managing assignments Skills At least 1 year of previous experience in a fast-paced customer service role Proven Exceptional Customer Service experience Experience in high-volume inbound and outbound call environment Strong customer focus and adaptability to different personality type Ability to multitask, set priorities and manage time effectively Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns Must have poise and patience when dealing with customers Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone Attention to detail and data accuracy Ability to meet and/or exceed weekly targets or metrics Excellent communication (written and verbal) and organization skills Effective time management, prioritization and multitasking skills Proactive with a commitment to excellence in your work Flexibility and openness as the role and responsibilities may change and or evolve as we grow Previous experience managing multiple schedules Bilingual Spanish or other languages, preferred 2 years of Salesforce experience 2 years of Medicaid experience in a homecare agency environment Benefits Competitive compensation Medical benefits Retirement plans Wellness programs Fun company events Ongoing learning opportunities to grow your career Company Overview As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness It was founded in 2015, and is headquartered in New Hyde Park, New York, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship FreedomCare has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.