Non-Emergency Medical Transportation (NEMT) Dispatcher

Employment Type Full Time/Part Time Employment Level Mid-Level Experience Required 2+ Years Work Setup Fully Remote Job Description The NEMT Dispatcher is responsible for ensuring efficient, reliable, and safe transportation services for patients requiring non-emergency medical transportation. Using RouteGenie, a cutting-edge dispatch and scheduling software, the dispatcher will manage schedules, coordinate with drivers, and communicate with patients and healthcare providers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced virtual environment. Education/Qualifications Transportation Coordination: • Use RouteGenie to receive and process transportation requests from patients, caregivers, and healthcare facilities. • Schedule and assign trips to drivers based on location, availability, and patient needs, ensuring efficient routing and minimal delays. • Monitor and update schedules in real time to address changes and optimize operations. Communication and Support: • Act as the primary point of contact for patients, drivers, and healthcare providers. • Confirm schedules, provide updates, and notify all parties of changes promptly. • Handle inquiries or concerns professionally, ensuring a positive experience for all stakeholders. Record-Keeping and Reporting: • Maintain accurate and detailed records of transportation requests in RouteGenie, including patient information, pick-up/drop-off times, and billing details. • Generate and submit reports on transportation activity, service performance, and any incidents or complaints using RouteGenie’s reporting tools. Compliance and Quality Assurance: • Ensure all trips and processes comply with local, state, and federal regulations, including safety and medical standards. • Monitor driver and vehicle performance through RouteGenie, addressing any service issues or safety concerns. • Verify that vehicles meet safety standards and are maintained regularly. Problem Solving and Issue Resolution: • Resolve scheduling conflicts, delays, or last-minute changes efficiently using RouteGenie’s built-in tools. • Address complaints related to driver behavior, service quality, or billing disputes with professionalism and urgency. Process Improvement: • Leverage RouteGenie’s features to identify opportunities for improving service efficiency and patient satisfaction. • Collaborate with management to implement new procedures and optimize operations. Preferred Qualifications Experience: • At least 1-2 years of dispatching or logistics experience, preferably in healthcare or transportation. • Familiarity with NEMT services and medical terminology is a plus. Technical Skills: • Experience using dispatch and scheduling software; familiarity with RouteGenie is highly preferred. • Strong computer skills, including Microsoft Office Suite and Google Workspace. Soft Skills: • Excellent communication skills, both verbal and written. • Strong problem-solving abilities and the capacity to handle high-pressure situations. • Detail-oriented with the ability to multitask and prioritize effectively. Job Code DISPATCH2025