Mental Health Crisis Call Center Worker

Description Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, part-time role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51. Key Responsibilities • Respond to mental health crisis and suicide prevention hotline calls • Conduct risk assessments and determine appropriate interventions • Provide emotional support, crisis counseling, and referrals • Document services in Electronic Health Records (EHR) • Work independently while collaborating with the crisis response team Schedule & Availability • Part-time: minimum 3 shifts per week • A minimum of 4 shifts per month must fall on a Saturday or Sunday. • 2 holiday shifts per year required • Evening and overnight shifts available: 3pm–11pm | 4pm–12am | 9pm–3am | 10pm–6am | 11pm–7am Pay & Shift Differentials • $21.00/hour • +$2.65/hour weekend differential • +$3.00/hour for shifts starting at 9pm, 10pm, or 11pm Work Location • Remote / Work From Home • Must reside in Wisconsin • Requires personal computer, high-speed internet, and private workspace Benefits • Employee Assistance Program (EAP) • Wellness Program • Professional Development Assistance • Paid Time Off (PTO) Requirements Required Qualifications • 2+ years of experience in mental health, behavioral health, or crisis services • Bachelor’s degree in human services preferred (or equivalent experience) • Strong skills in crisis intervention, de-escalation, and multitasking • Excellent verbal and written communication skills • Proficiency with computers and EHR systems • Ability to remain calm in high-pressure, emergency situations Apply tot his job