Level 2 Customer Service Agent

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. They are seeking a Level 2 Customer Service Agent to assist taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities Consistently answer incoming calls via a high-volume telephone queue Resolve incoming correspondence via written letters or email Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws Skills Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution One year work experience preferably in an accounting-related environment An equivalent combination of education and experience Benefits Health insurance options Standard and supplemental retirement plans The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis) The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service Twelve paid holidays per year Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year Twelve sick days/year which are cumulative indefinitely Paid Parental Leave Personal Observance Leave and Community Service Leave Longevity pays lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Eligibility for the Public Service Loan Forgiveness Program Company Overview The North Carolina Department of Revenue is a national model for revenue agencies. It was founded in 1921, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is