Core Information: Start Date: Immediate openings available Compensation: a competitive salary Position: Technical Support Rep II Location: Remote Company: Workwarp   This a Full Remote job, the offer is available from: United States, Wisconsin (USA) Job Description... Looking for a company that values your potential? A job with AT&T as a Technical Support Representative II can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. Our Technical Support Representative II positions conduct U-verse Services analysis and troubleshooting with customers via telephone. What your day to day will look like:  Communicates with customers using in-depth interview to solve U-verse service issues  Process trouble reports using mechanized systems  Coordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services  Assists technicians with troubleshooting as required  Multi-tasking between different systems  Communicates with other departments and customers regarding disposition and status of trouble  Ability to lift and/or exert force up to 10 pounds  Conducts analysis and troubleshooting via telephone for customer services  Works with outside vendors and affiliated groups to trouble shoot and restore customer's U-verse service  Typing for prolonged periods of time  Sells appropriate items during contacts with customers  Positions AT&T as the premier provider of choice  Performs all other duties comparable to the above as assigned  Follows established safety practices and procedures. What we are looking for:  Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.  Knowledge of Internet, email protocols, DNS, LAN/WAN Expertise  Understanding of Internet Networking  Knowledge of router configuration, (e.g. Netopia Efficient)  Strong verbal and written communication skills are required  Excellent Customer Service skills What you can look forward to: AT&T offers a competitive salary, company provided benefits, formal paid classroom and on-the-job training. Our Technical Support Representative II earn between $17.37- $32.51 up to $88,426. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:  Medical/Dental/Vision coverage  401(k) plan  Tuition reimbursement program  Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  Paid Parental Leave  Paid Caregiver Leave  Additional sick leave beyond what state and local law require may be available but is unprotected  Adoption Reimbursement  Disability Benefits (short term and long term)  Life and Accidental Death Insurance  Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  Employee Assistance Programs (EAP)  Extensive employee wellness programs  Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you are ready to take the lead as the voice of AT&T, weÂd love to hear from you! Your future is calling. Apply today! Weekly Hours: 40 Time Type: Regular Location: Milwaukee, Wisconsin With our amazing wage opportunities, our average starting earnings per week begin at $0 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. This offer from "AT&T" has been enriched by Jobgether.com and got a 76% flex score Apply Job!  Your Future Starts Here Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!