About the position The Technical Support Specialist for Blood Bank at Werfen is responsible for providing troubleshooting and assistance to customers and field personnel in a call center environment. This role focuses on supporting Werfen product usage, addressing technical questions, and ensuring instrument performance and capabilities are met. The position requires participation in an on-call rotation and coverage during off-shift hours, including weekends and holidays. Responsibilities Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve issues. , Maintains accurate records of all customer interactions as per Quality System requirements. , Follows procedures to escalate unresolved issues as appropriate. , Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required. , Demonstrates technical knowledge through providing assistance and guidance to others, including escalation assistance. , Participates in additional projects as assigned by Technical Support Management. , Performs other duties as assigned. Requirements Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required. , Minimum three years experience in a clinical setting or clinical support role in a regulated environment required. , Strong knowledge of Hemostasis/QC required. , Strong knowledge of point of care testing required. , Strong knowledge of diagnostic assay testing, automation, and QC required. , MT(ASCP) or MLS(ASCP) certification or MLT with minimum five years of direct Blood Banking experience required. , Minimum two years Blood Banking experience required. , Experience operating and troubleshooting Werfen blood bank instrumentation preferred. Nice-to-haves Experience in a call center environment. , Proficiency in Microsoft Windows operations systems and Office Applications. Benefits Full-time position with competitive salary. , Remote work opportunity. Apply Job!