Description: • The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. • You would be the human connection between customers and their technology. • Using your own personal touch, you will answer questions about products and services while enriching customers’ lives. • The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. • A NEW CAREER POWERED BY YOU. Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? This role also highlights career growth and development in learning programs. Requirements: • 1+ year of customer service experience • A high school diploma or GED • Strong focus on building customer relationships • Comfortable using and explaining technology • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking with strong problem solving skills • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!) • A desktop or laptop to complete PC and internet testing; A work computer will be provided • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download) • Must reside in the United States and have a valid U.S. address for residence Benefits: • medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • 401(k) retirement plan • paid time off and holidays • paid training days • DailyPay enrollment option to access pay "early," when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Apply tot his job