Description: Provide guidance and best practices to those utilizing our Rent Manager applications. Provide superior customer service to our end users over the phone and via email. Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program). This may involve conducting remote sessions with customers. Document and track the status of all issues in a timely fashion within our ticketing software. Work in conjunction with internal departments to improve processes resulting in customer satisfaction. Requirements: Strong customer service skills Prior experience with IT concepts Experience with Microsoft Office applications Established work ethic Excellent attendance and personal accountability Strong communication skills – both verbal and written Self-starter and ability to stay motivated independently Detail-oriented Critical thinker Ability to demonstrate active listening during calls Understanding of WAN/LAN concepts (Preferred) Basic understanding of networks (Preferred) Terminal Service experience (Preferred) 1-2 years of prior helpdesk and/or customer support experience (Preferred) Benefits: